Privacy & Cookie Policy

Privacy

At Hotel Heliconia , located in Monteverde, Costa Rica, we take your privacy seriously. This privacy policy outlines the information we collect from our guests and visitors of the website www.hotelheliconia.com (the "Site"), and how we use that information to better serve you. This policy applies only to the Site. It does not apply to third-party websites linked from our Site.

What is personal information?

Personal information refers to any data that identifies you as an individual. We may collect and process the following types of personal information:

• Basic information: such as your name, age, gender, passport details, and publicly available photographs.
• Contact information: your home address, postal code, email address, and phone number.
• Financial information: such as credit card details, spending, and transaction history.
• Health information: if disclosed and relevant to our services.
• Preferences: special requests, service issues, and other preferences regarding your stay.
• Technical information: data about your device when interacting with us (such as hardware model, IP address, operating system, version, etc.).
• Correspondence: any messages or inquiries you send to us may be added to your personal information.

How do we use your personal information?

We use your personal information for the following purposes:

• To assist you in using certain features of the Site and make reservations.
• To provide excellent customer service and manage your stay.
• To process payments and handle transactions through the Site.
• To send you communications about promotions, offers, and relevant updates (with your consent).
• To analyze customer trends and improve our services.

How do we collect your personal information?

We collect your personal information in several ways:

• When you interact directly with us, such as by creating a profile on the Site or making a reservation.
• Through technological tools such as cookies, web beacons, and other technologies.
• We may also receive information from public sources or business partners and combine it with what we already have.

Cookies

Our Site uses cookies to enhance your experience and personalize the content. Cookies are small text files stored on your device when you browse the site. We use cookies to understand how the Site is used and to improve its functionality. You may disable cookies in your browser settings, but this may limit some Site features.

Protecting your personal information

At Hotel Heliconia, we take steps to ensure your personal information is handled securely. We use industry-standard encryption technology when transferring sensitive data. However, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot fully guarantee its security.

Disclosure to third parties

We do not sell, trade, or rent your personal information to third parties. We only share your information with trusted service providers who help operate the Site or the hotel, or when required by law.

Your rights

You have the right to access, correct, or delete your personal information at any time. You may also opt-out of receiving promotional communications by emailing us at sales@sbhotelscr.com

If you have any questions or concerns regarding this Privacy Policy, please contact us at: sales@sbhotelscr.com